Morjana Pharma Ltd, trading as Swift Pharmacy Clinic, is the data controller for personal data collected through this website and our services. Registered pharmacy: 7 Balder Court, Grimsby, DN33 3RD. ICO registration: application in progress — the registration number will be published here once issued. Questions about this policy: info@swiftpharmacy.co.uk.
What we collect
- Identity and contact details: name, date of birth, phone number, email address.
- Booking details: the service you choose, and your appointment date and time.
- Health information: anything you tell us when booking or during a consultation, and records of the services and medicines we provide to you.
- Technical data: IP address, browser type and basic information about how the site is used. [REMOVE IF NO ANALYTICS INSTALLED]
How we collect it
Directly from you — through the booking system, the contact form, by phone, by email or in person — and through cookies when you use the site.
Why we use it, and our lawful bases
- To provide your appointment and pharmacy services: performance of a contract with you. For health information, our basis is the provision of healthcare under the responsibility of registered pharmacy professionals (UK GDPR Article 9(2)(h)).
- To keep the pharmacy records we are legally required to keep: legal obligation.
- To respond to enquiries, feedback and complaints: our legitimate interests in running the service well.
- To keep the website secure and improve it: our legitimate interests.
- To send you marketing, only if you have opted in: consent, which you can withdraw at any time.
Who we share it with
- Our booking system provider, [BOOKING PROVIDER], which processes booking data on our behalf.
- IT, hosting and email providers that support this website.
- Other healthcare professionals, only where needed for your care.
- Regulators, courts or authorities where the law requires it.
We never sell your personal data.
How long we keep it
Pharmacy and clinical records are kept in line with pharmacy record-keeping requirements. Other personal data is kept only for as long as needed for the purposes above, then securely deleted.
Your rights
You can ask to access, correct, delete or restrict the personal data we hold about you, object to some of the ways we use it, and ask for a copy of your data in a portable format. To use any of these rights, contact info@swiftpharmacy.co.uk.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
The site uses essential cookies so it works properly[, and analytics cookies to understand how it is used — these only run with your consent via the cookie banner]. You can also manage cookies in your browser settings.
Security
Health information is sensitive, and we treat it that way. Access is limited to staff who need it for your care, and we use appropriate technical and organisational measures to protect it.
Changes to this policy
Any updates will be posted on this page with a new “last updated” date.